Effective Date: October 29, 2025

At Sitehandy Solutions (“we,” “our,” or “us”), your privacy is of the utmost importance. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or use our services, including web hosting and server management, domain name registration, website and web application development, mobile app development, IT consultation, and training services.

1. Information We Collect

We collect different types of information depending on how you interact with our website and services:

a) Personal Information

When you engage with us (e.g., request a quote, register an account, make a payment, or contact us), we may collect personal information such as:

• Name, email address, phone number, and company details
• Billing and payment information
• Technical details (e.g., IP address, browser type, operating system)

b) Comments

When visitors leave comments on our site, we collect the data shown in the comment form, as well as the visitor’s IP address and browser user agent string to help with spam detection.

An anonymized string (hash) created from your email address may be provided to the Gravatar service to determine if you use it. The Gravatar service Privacy Policy is available at https://automattic.com/privacy/. After your comment is approved, your profile picture is visible to the public in the context of your comment.

c) Media

If you upload images to our website, you should avoid uploading images that contain embedded location data (EXIF GPS). Visitors to the website can download and extract location data from images on the website.

d) Cookies

Our website uses cookies to enhance your browsing experience. Examples include:

• Comment Cookies: If you leave a comment, you may opt-in to saving your name, email, and website in cookies for convenience (lasts one year).
• Login Cookies: Temporary cookies check if your browser accepts cookies. Login cookies last two days, while display preferences cookies last one year. Selecting “Remember Me” extends login persistence to two weeks.
• Post Editing Cookies: If you edit or publish an article, a cookie storing the post ID will be created and expire after one day.

You can disable cookies in your browser settings, though this may affect site functionality.

e) Embedded Content from Other Websites

Articles or pages on this site may include embedded content (e.g., videos, images, or articles). Embedded content behaves exactly as if the visitor has visited the external website. These third-party sites may collect data about you, use cookies, or embed additional tracking tools.

2. How We Use Your Information

We use your personal information to:

• Provide and manage our services
• Process orders, payments, and technical support
• Improve our website and services
• Communicate updates, promotions, and important notices
• Ensure security and prevent fraud

We do not sell or rent your personal data to third parties.

3. Who We Share Your Data With

If you request a password reset, your IP address may be included in the reset email. Data may also be shared with:

• Service providers (e.g., hosting, payment gateways, or analytics tools)
• Legal or regulatory authorities if required by law

All third parties are required to handle your data securely and only use it for the intended purpose.

4. Data Retention

We retain data for as long as necessary to provide our services or comply with legal obligations.

• Comments and associated metadata are retained indefinitely for automated moderation.
• Registered users can view, edit, or delete their personal data anytime (except username changes). Website administrators may also access this data.

5. Your Rights

You have the right to:

• Request an exported file of your personal data we hold
• Request correction or deletion of your personal data
• Withdraw consent for certain data uses

Note: We may retain certain data for legal, administrative, or security purposes.

6. Where Your Data Is Sent

Visitor comments may be checked through automated spam detection services. Additionally, data may be processed on servers located in other countries where Sitehandy Solutions or its service providers operate.

7. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, no online system is completely secure, and users share information at their own risk.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.” Continued use of our website or services after changes means you accept the updated terms.

9. Contact Us

For any questions, concerns, or requests related to this Privacy Policy, please contact:

Sitehandy Solutions
K4 Level 1 Terminal Port Dickson
71000 Port Dickson, Negeri Sembilan, Malaysia
Email: [email protected]
Phone: +6011-3803 8022

Last Updated: October 29, 2025