Effective Date: February 24, 2026

At Sitehandy Solutions (“we,” “our,” or “us”), your privacy is of the utmost importance. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website (sitehandy.com), use our mobile applications, or use our services, including web hosting and server management, domain name registration, website and web application development, mobile app development, IT consultation, and training services.

This policy applies to all products and services offered by Sitehandy Solutions, including but not limited to our website and all mobile applications published on the Google Play Store.


1. Information We Collect

We collect different types of information depending on how you interact with our website, mobile applications, and services.

a) Personal Information

When you engage with us (e.g., request a quote, register an account, make a payment, or contact us), we may collect personal information such as:

  • Name, email address, phone number, and company details
  • Billing and payment information
  • Technical details (e.g., IP address, browser type, operating system)

b) Information Collected Through Our Mobile Applications

Our mobile applications may collect the following types of data depending on the specific app:

  • Device Information: Device model, operating system version, unique device identifiers, and mobile network information.
  • Usage Data: App usage statistics, interaction data, crash reports, and performance diagnostics.
  • Advertising Data: Advertising identifiers (such as Google Advertising ID) for the purpose of serving personalized or non-personalized ads.
  • Analytics Data: Anonymous usage patterns and app performance metrics collected through analytics services.

Each of our mobile applications collects only the data necessary for its core functionality. The specific data collected by each app is detailed in its respective Google Play Store listing under the “Data Safety” section.

c) Comments (Website)

When visitors leave comments on our website, we collect the data shown in the comment form, as well as the visitor’s IP address and browser user agent string to help with spam detection.

An anonymized string (hash) created from your email address may be provided to the Gravatar service to determine if you use it. The Gravatar service Privacy Policy is available at https://automattic.com/privacy/. After your comment is approved, your profile picture is visible to the public in the context of your comment.

d) Media (Website)

If you upload images to our website, you should avoid uploading images that contain embedded location data (EXIF GPS). Visitors to the website can download and extract location data from images on the website.

e) Cookies and Similar Technologies

On our website: We use cookies to enhance your browsing experience. Examples include:

  • Comment Cookies: If you leave a comment, you may opt-in to saving your name, email, and website in cookies for convenience (lasts one year).
  • Login Cookies: Temporary cookies check if your browser accepts cookies. Login cookies last two days, while display preferences cookies last one year. Selecting “Remember Me” extends login persistence to two weeks.
  • Post Editing Cookies: If you edit or publish an article, a cookie storing the post ID will be created and expire after one day.

In our mobile applications: Our apps may use similar tracking technologies through third-party SDKs (see Section 3 for details).

You can disable cookies in your browser settings, though this may affect site functionality. For mobile apps, you can manage tracking preferences through your device settings.

f) Embedded Content from Other Websites

Articles or pages on our website may include embedded content (e.g., videos, images, or articles). Embedded content behaves exactly as if the visitor has visited the external website. These third-party sites may collect data about you, use cookies, or embed additional tracking tools.


2. How We Use Your Information

We use your personal information to:

  • Provide and manage our services, website, and mobile applications
  • Process orders, payments, and technical support
  • Improve our website, mobile applications, and services
  • Display advertisements in our mobile applications
  • Analyze app usage and performance to improve user experience
  • Communicate updates, promotions, and important notices
  • Ensure security and prevent fraud
  • Comply with legal obligations

We do not sell or rent your personal data to third parties.


3. Third-Party Services and SDKs in Our Mobile Applications

Our mobile applications use third-party services that may collect information used to identify you. Below are the third-party service providers used by our apps and links to their respective privacy policies:

a) Google AdMob

We use Google AdMob to serve advertisements in our mobile applications. AdMob may collect and process data including device identifiers, IP address, and usage data to serve personalized or non-personalized ads.

You can opt out of personalized advertising by adjusting your device’s advertising settings:

  • On Android: Go to Settings > Google > Ads > Opt out of Ads Personalization

b) Google Firebase Analytics

We use Firebase Analytics to collect anonymous usage statistics and crash reports to help us understand how our apps are used and to improve performance and stability.

c) Google Play Services

Our apps may require Google Play Services, which may collect certain data as outlined in Google’s privacy policy.

Privacy Policy: https://policies.google.com/privacy intended purpose.


4. Who We Share Your Data With

We may share your data with:

  • Third-party service providers as described in Section 3, including advertising and analytics partners
  • Service providers supporting our operations (e.g., hosting, payment gateways)
  • Legal or regulatory authorities if required by law

If you request a password reset on our website, your IP address may be included in the reset email.

All third parties are required to handle your data securely and only use it for the intended purpose. We are responsible for ensuring that third-party code and SDKs in our apps comply with applicable privacy regulations and Google Play Developer Program policies.


5. Data Retention

We retain data for as long as necessary to provide our services or comply with legal obligations.

  • Website: Comments and associated metadata are retained indefinitely for automated moderation. Registered users can view, edit, or delete their personal data anytime (except username changes).
  • Mobile Applications: Analytics and advertising data is retained according to the respective third-party provider’s data retention policies. Device-related data collected by our apps is retained only as long as necessary for the purposes outlined in this policy.

6. Your Rights

You have the right to:

  • Access: Request an exported file of your personal data that we hold.
  • Rectification: Request correction of any inaccurate personal data.
  • Deletion: Request deletion of your personal data. For mobile app data, you may contact us at the email below to request data deletion, or uninstall the app to stop further data collection.
  • Withdraw Consent: Withdraw consent for certain data uses at any time.
  • Opt-Out of Personalized Ads: Adjust your device advertising settings to opt out of personalized advertising (see Section 3a).
  • Data Portability: Request your data in a structured, commonly used format (where applicable under GDPR).

To exercise any of these rights, please contact us using the details in Section 11. We will respond to your request within 30 days.

Note: We may retain certain data for legal, administrative, or security purposes even after a deletion request.


7. Legal Basis for Processing (For EEA/UK Users)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data based on the following legal grounds:

  • Consent: Where you have given us explicit consent to process your data (e.g., opting in to personalized ads or marketing communications).
  • Contractual Necessity: Where processing is necessary to fulfill a contract with you or to take steps at your request before entering into a contract.
  • Legitimate Interests: Where processing is necessary for our legitimate business interests, such as improving our services, app performance analytics, and fraud prevention, provided these interests are not overridden by your rights.
  • Legal Obligation: Where we are required to process your data to comply with applicable laws.

8. Children’s Privacy

Our services and mobile applications are not directed at children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal data, please contact us at the email below so we can take appropriate action.


9. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse, including:

  • Secure data transmission using HTTPS/TLS encryption
  • Regular security updates for our applications and services
  • Access controls limiting data access to authorized personnel only
  • Secure storage practices for all personal data

However, no online system or mobile application is completely secure, and users share information at their own risk.


10. Where Your Data Is Sent

Your data may be processed on servers located in countries other than your own, where Sitehandy Solutions or its service providers (including Google) operate. When data is transferred internationally, we ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

Visitor comments on our website may be checked through automated spam detection services.


11. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.” We encourage you to review this policy periodically. For significant changes that affect how we handle your data, we will make reasonable efforts to notify you (e.g., through our website, app updates, or email where applicable).

Continued use of our website, mobile applications, or services after changes means you accept the updated terms.


12. Contact Us

For any questions, concerns, or data-related requests regarding this Privacy Policy, please contact:

Sitehandy Solutions
K4 Level 1 Terminal Port Dickson
71000 Port Dickson, Negeri Sembilan, Malaysia
Email: [email protected]
Phone: +6011-3803 8022

You may also submit data deletion or access requests by emailing us at the address above with the subject line “Privacy Request.”


Last Updated: February 24, 2026

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Sitehandy Solutions, with over 15 years of experience, is a premier digital agency offering comprehensive services including website development, web and mobile app development, web hosting, domain registration, IT solutions, and specialized IT training. With expertise in diverse areas, we empower businesses to thrive in the digital landscape.

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